Refund policy

Return & Exchange Policy

If a product is received damaged or defective, Skinstation.ae will investigate the matter promptly.

Customers must contact our support team within 24 hours of delivery at:

📞 +971 55 631 4016 (09:00 AM – 05:00 PM UAE Time)
📧 skinstation.ae@gmail.com

You will be required to share clear pictures of the damaged product along with your invoice or order number to help us assess the issue.

If the issue is verified as our fault, the customer may choose one of the following options:

  • Full refund

  • Replacement with the same product

  • Exchange for another product of the same value

  • Store credit voucher equal to the purchase amount

Skinstation.ae will bear the return shipping charges in case of confirmed damaged or incorrect items.

The refund or exchange process may take approximately 6–8 working days after approval.

Eligibility for Return

To qualify for a return:

  • The item must be unused

  • The item must be in its original packaging

  • Proof of purchase (invoice or order confirmation) must be provided

Important Notes

  • Requests made after 24 hours of delivery will not be entertained.

  • Refunds are processed only for genuine reasons such as damaged, defective, or incorrect items.

  • If a refund is approved for reasons other than our error, delivery charges may be deducted based on parcel weight.

  • Orders may require confirmation via call or SMS before dispatch.

Payment & Delivery (UAE)

  • We offer Cash on Delivery (COD) and prepaid payment options across the UAE.

  • For high-value orders, advance payment may be required.

  • Orders will only be dispatched after successful confirmation.

We assume that customers have read and agreed to our policies before placing an order.

We hope you have a wonderful shopping experience with Skinstation.ae ✨